If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
Below are some examples of common exceptions.
· Discounted items are final and cannot be returned or exchanged
· Returned items must have tags still on and be returned in original packaging
· Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
1. Choose logistics and return the goods that need to be returned to 10E, Building 10, Ocean Xintiandi, No. 16, Shenglong Road, Longcheng Street, Longgang District, Shenzhen, China.
2. Fill in the following information and send it by email to l1457963890@gmail.com.
Customer：
Return order number：
Reasons for return：
Reason for exchange：
Logistics tracking code：
E-mail：
Additional Information:
The following are add-ons with more information that you may want to include.
· After receiving the return application email, a refund will be arranged within 7 days. If it is an exchange, the goods to be exchanged will be sent out as soon as the application mail is received.
· Any shipping fees the customer will need to pay
· Any return and replenishment fees that the customer does not need to pay
. If there is a lost or damaged return, the customer will have to pay the same amount of compensation for the product, or the customer cannot receive a full refund.
· If you have more questions, please leave and contact l1457963890@gmail.com